Shipping policy
Order Processing & Dispatch
We handle order preparation and dispatch within 1–3 business days after payment is fully confirmed. Our efficient fulfillment workflow shortens customer waiting periods, ensuring all fresh seafood goods are delivered promptly and in optimal condition.
International Shipping & Delivery Time
Our standard international delivery usually takes 7–14 days to reach most overseas destinations. All delivery estimates are for reference only and may vary slightly due to different regional logistics and local customs clearance progress. Customers can choose the rush shipping option at checkout if faster delivery is needed.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and exact shipping destination. The definitive shipping cost is clearly displayed on the checkout page prior to payment, with absolutely no hidden fees or undisclosed surcharges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes formulated by local customs authorities. All related charges and taxes fall under the sole responsibility of the order recipient. We suggest verifying your local import regulations before placing an order to avoid unplanned extra costs.
Delivery Inspection & After-Sales Service
Please conduct a careful inspection of the outer packaging upon parcel delivery. If you discover any damage, leakage or severe deformation, take photos as valid proof, refuse to sign for the parcel, and reach out to our support team immediately.
If any product defects are identified after signing for delivery, please notify our customer support team within 48 hours. We will validate the issue and arrange reasonable return, exchange or other proper solutions accordingly.
Customer Support
If you have any inquiries regarding shipping arrangements, customs clearance or delivery status, our professional support team is available to assist you at any time. Feel free to contact us for timely guidance via email: support@cubatech.shop or phone: +64 22 746 3915.
Thank you for choosing CURTIS BARR STORE! We continuously optimize our logistics procedures to provide a faster, safer and more reassuring shopping experience for every customer.